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Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be returned.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at   CustomerSupport@ConnectBear.com and send your item to: 7219 Dingo Ct Las Vegas Nevada US 89119.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a new item to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 7219 Dingo Ct Las Vegas Nevada US 89119

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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