FAQ


How is ConnectBear different from other sites?

Unlike most online retailers out there, we are customers focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.


Where do you provide shipping to? 

We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and UK.

 

How long does it take to receive my products?

Processing Time & Tracking:

Processing time for all other products is 2-4 Business Days
We'll send you another email with tracking info when your order has been
shipped from our warehouse. So please be patient and keep an eye on your inbox.

Delivery from time of Order: 

USA: 10-21 Business Days
UK: 7-20 Business Days
Australia: 10-22 Business Days
Canada: 10-22 Business Days
Western Europe: 10-30 Business Days
Rest of World: 10-40 Business Days

 

How can I get help with my order?

You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at CustomerSupport@ConnectBear.com


 

What method of payments are accepted?

Accepts PayPal and all major credit cards as secure payment methods.

 

How do you ensure the quality of your product?

At ConnectBear, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

 

How much is shipping?

If your order is above $40 - Free Shipping!

Shipping is flat at $2.94 per order to USA, Australia, Canada, New Zealand, Germany, United Kingdom, and other European countries.

 

How to order?

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

 

How can I track my order?

An email will be sent to you within 2-4 days from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at customersupport@connectbear.com with your order number/ details, and we will double check your order and send you the tracking number.

 

When will I receive my order confirmation or tracking email?

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at customersupport@connectbear.com with your order number/ details and we will check for you.

 

How to apply a discount code?

When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page. 
 
If you are placing the order on your mobile phone, the discount box is in the order summary.
 
You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.